Assistant Head Butler (H/F)

Etablissement

Hôtel St Regis Bora Bora Resort

Motu Ome’e – 98730 Bora Bora

Lieu

Bora-Bora (Polynésie Française)

Date de parution

10/12/2024

Intitulé du poste

Assistant Head Butler (H/F)

Activité

Hôtellerie - Restauration

Contrat

CDI

Poste logé

Missions :

The St. Regis Bora Bora is located in one of the most beautiful and romantic islands, set amid endless Pacific waters. The 90 bungalows sets within 22 acres offer a unique experience over the lagoon facing the Mt Otemanu.

Reporting to the EAM in charge of Rooms Division and the Head Butler, the Ass. Head Butler is responsible for the overall success of the Butler Department.

The butlers are the face of St. Regis service; bespoke, engaging, anticipatory and ensuring that their contribution to our overall guest experience make St. Regis Bora Bora the best address. The Head Butler will oversee the day-to-day operations of the Butler team, ensuring that the team executes brilliantly across all areas.

BASICS

Oversight and hands-on fulfillment of all Butler activities; including pre-arrival, arrival, oversight of stay, departure, post-departure Butler duties, and all Signature Butler Services. Some activities that the Head Butler / Duty Manager may perform or oversee:

• Performing and/or auditing on Signature Butler Services

• Perform and/or auditing of Arrival and Departure processes, including, oshibori refresher towels, refreshment, and welcome and Fond Farewell from the Butler team. Escort guests to room. Offer and explain Butler service. Offer and facilitate garment pressing and shoeshine service, complimentary coffee or tea with wake up call. Packing and unpacking service. Touch each Butler service room daily refreshing water and amenities. Assist with guest departure as requested.

• Assist with maintaining and updating current guest history records specifically targeting guest preferences, stay patterns, and personal profiles. Use these data sources to tailor make the stay experience.

• Ensure Butler team is continuously finding ways to Build Loyalty Beyond Reason through ‘Executing Flawlessly’ on all service standards, and building relationships with all guests staying in Suites.

• Assist the Head Butler in the supervisory tasks to manage the Butler team, including creating weekly schedule (within Staffing Guidelines), training staff, inventory and purchasing needed products and supplies, conducting daily pre-shift meetings, and completing Butler reports.

• Checking reservations of the guests

• Preparing all the personalized information for arrival.

Profil recherché

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

  
  

  • Must be able to speak, read, write and understand the English language.

  • Must be able to read and write to facilitate the communication process.

  • Requires good communication skills, both verbal and written.

  • Ability to solve problems and make rational decisions.

  • Must possess a high level of accuracy and neatness.

Avantages

- Éligibilité sous condition à une prime annuelle "Service Charge" entre 2 et 4 mois de salaire

-Billets d’avion pris en charge (A/R*)

-Logement fournis (charges comprises*)

-Repas fournis (midi et soir 7/7)

-Salle Sport à disposition (24/24h 7/7)

-Plage Staff (Bar, terrain de volley, de pétanque, etc…)

-Des évolutions de carrière dans un environnement international

La Polynésie n'est pas soumise à l'impôt sur les revenus

Pour postuler

Pour postuler, envoyer CV et lettre de motivation à :

BOBXR.Recrutement@stregis.com

Site internet

https://www.marriott.fr/hotels/travel/bobxr-the-st-regis-bora-bora-resort/

Situation géographique :

Situé en bord de mer, sur l’île tropicale de Bora Bora, l’établissement The St Regis Bora Bora Resort propose 2 piscines, 2 bars, 4 restaurants et un luxueux spa de jour, ainsi que des hébergements avec un balcon offrant une vue panoramique sur le lagon ou les îles environnantes.

Le St Regis Bora Bora Resort se trouve à 15 minutes en bateau de l’aéroport de Bora Bora. Le village de Vaitape est accessible en 20 minutes en bateau et en voiture.

Les villas sont ornées de sculptures polynésiennes artisanales et d’éléments en bois exotique. Elles comprennent la climatisation, ainsi qu’une salle de bains en marbre italien pourvue d’une douche à effet pluie et d’une baignoire. Certaines villas sont dotées d’une piscine privée, d’une baignoire spa ou d’une douche extérieure.

Suspendu au-dessus des eaux bleues, le restaurant The Lagoon prépare une cuisine fusion mêlant des influences asiatiques et françaises. Il offre une vue sur le mont Otemanu. Le bar Aparima sert des plats internationaux et des collations légères toute la journée. Vous savourerez des sushis élaborés avec soin, des teppanyaki et des woks parfumés au restaurant Bam Boo, ou encore des plats italiens au Far Niente.

Le spa Iridium prodigue des massages et des soins de beauté. Il est agrémenté d’un sauna et d’un hammam. L’établissement comporte également une salle de sport ouverte 24h/24 et 7j/7, ainsi qu’un service de majordome.